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Discussions 1. Identify the key features of: a) Professional service firms b) Service shops c) Mass service entities 2. Use the search term Service Costing

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Discussions 1. Identify the key features of: a) Professional service firms b) Service shops c) Mass service entities 2. Use the search term Service Costing to find websites of industries or organisations that estimate service costs. Identify possible reasons for these industries or organisations estimating service costs

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