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Disney is a renowned for its attention and management of its brand. A critical element in its business model is the extensive training that each

Disney is a renowned for its attention and management of its brand. A critical element in its business model is the extensive training that each employee receives in the "Disney Way" of doing their job. Which "I" of service provision is Disney focused on in its training activities? Question 11 Select one: a. inconsistency b. inseparability c. intangibility d. invariability

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