Disneys Approach to Customer Service (Ch 4 & Research what customer service means at Disney. Consider the various themes we have studied, and which might apply to Disney Disney Guestology the study of Guests and their wants and needs. Who are the customers? How do employees communicate with guests at the parks? What services do they offer? What special services to they offer for various types of guests? Ie: seniors, families, adults, guests with disabilities How does Disney deal with responding to customer questions/requests? How do they handle problem solving? The 4 Keys what are they? What are some of the Customer Service Training strategies that they use to train their employees.