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Do you agree with the statement: There is only one boss, the customer. And you can fire everyone in the company, from the president down,

Do you agree with the statement: There is only one boss, the customer. And you can fire everyone in the company, from the president down, simply by spending your money elsewhere. -Sam Walton, founder of Wal-Mart
How does this thinking apply to your expectations of service? Does he support or refute them? Register your opinion

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