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Do you think that Edward Jones's overall approach to technology adoption reflect a more 'defensive' approach as advocated by N. Carr (IT Doesn't Matter) or

Do you think that Edward Jones's overall approach to technology adoption reflect a more 'defensive' approach as advocated by N. Carr ("IT Doesn't Matter") or that of the Gartner Group?

It also appears that Edward Jones is steering clear of the trend for many firms to move towards "Robo-Advising Links to an external site." Do you think that EJ is taking the right approach in steering clear of this technology?

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