DOOGY A DQuestion 7 EVA would most likely be incorporated into the balanced scorecard in what manner? O would be the fancial metric and the value drivers would be in internal business processes On would be the intermal business process measure and the value drivers would be in learning and growth On not suitable for integration Into the balanced scorecard rather it supplements Information contained in the BSC O The balanced scorecard is not appropriate for highlighting the causal relationships that drive higher EVA D Question 8 If an objective in the internal business process perspective of the strategy map is not connected causally with another objective: O It should be removed from the strategy map O An antw should be added to connect the objective to another objective O Another objective should be added to the customer perspective that will connect to the objective in the internal business process perspective O Another objective should be added to the learning and growth perspective that will connect to the objective in the internal business process perspective estion 9 Question 9 A firm business model holds that training leads to quality which leads to customer satisfaction which leads to return on assets. Which the following statements is false? O Quality is only a leading indicator O Tang only a nading indicator O Ctomer satisfaction is both a leading and lag Indicator O turn on assets only a lag indicator Question 10 Which of the following is not a specific measure? O Decision-making skills O Cataner satisfaction survey O Revenue Empowerment OAB and D 2.5 pts