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Dr . Cynthia Knott s dentistry practice has been cleaning customers teeth for decades. The process for a basic dental cleaning is relatively straightforward: (

Dr. Cynthia Knotts dentistry practice has been cleaning customers teeth for decades. The
process for a basic dental cleaning is relatively straightforward:
(1) the customer checks in (2 minutes);
(2) a lab technician takes and develops X-rays (2 and 4 minutes, respectively);
(3) the dentist processes and examines the X-rays (5 minutes) while the hygienist cleans the
teeth (24 minutes);
(4) the dentist meets with the patient to poke at a few teeth, explain the X-ray results, and tell
the patient to floss more often (8 minutes); and
(5) the customer pays and books her next appointment (6 minutes). A flowchart of the
customer visit is
shown below. Dr. Knott wants to determine the bottleneck time and throughput time of this
process.

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