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Dr . Cynthia Knott s dentistry practice has been cleaning customers teeth for decades. The process for a basic dental cleaning is relatively straightforward: (
Dr Cynthia Knotts dentistry practice has been cleaning customers teeth for decades. The
process for a basic dental cleaning is relatively straightforward:
the customer checks in minutes;
a lab technician takes and develops Xrays and minutes, respectively;
the dentist processes and examines the Xrays minutes while the hygienist cleans the
teeth minutes;
the dentist meets with the patient to poke at a few teeth, explain the Xray results, and tell
the patient to floss more often minutes; and
the customer pays and books her next appointment minutes A flowchart of the
customer visit is
shown below. Dr Knott wants to determine the bottleneck time and throughput time of this
process.
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