Draw swim Lane diagram and ERD diagram according to the following article
ANSWER SHEET Mini-Case - Read the following narrative carefully: Paul is a salesman for the large scale professional services organization, FoxCo. FoxCo's professional services organization has a team of experienced consultants. Paul sells the services of these consultants to FoxCo's customers. When customers agree to buy these services they sign either a fixed-price or a time and materials (T&M) type contract. With a fixed-price contract, both the customer and FoxCo agree to the price the customer will pay to solve the problem up front regardless of how many hours of effort are expended by the consultants/ With a time and materials contract, the customer pays FoxCo based on the number of hours of work done by the consultants ( which may be more or less than a fixed-price contract depending on how long it takes for the consultants to solve the problem). The sales process starts when Paul receives a lead from a variety of sources where the prospective RE customer requests a proposal for a solution to a problem. Paul makes a sales call on the prospective customer to assess the need at a high-level, This includes assessing both the problem that needs to be solved and the schedule for solving this problem. Paul then goes back to the office and reviews the skills inventory of the team of consultants to identify a subject matter expert (SME) who can assist in developing the proposal. Once the SME is identified Paul makes a second call on the prospective customer. This time Paul brings along the SME. Paul, the SME, and the customer review the problem and the schedule in great detail. After the call. Paul and the SME return to the office to develop a proposal. Paul reviews the skills inventory again to identify consultants that have the necessary skills to work this job. After identifying consultants with the right skillset, Paul also checks the availability of these consultants (in order to identify people that are either "on the bench", i.e. not currently working on a contract, or coming off a contract in the timeframe that meets the needs of the prospective customer), If Paul does not have consultants with the right skills, or the consultants with the right skills are not available during the customer's timeframe, then Paul notifies the customer and the sales process ends. Conditional upon the consultants being available Paul next creates the proposal. While the SME does the bulk of the work developing the content of the proposal, Paul technically creates the proposal. The proposal includes a clearly defined statement of work (SOW), an estimate of the number of consultants, and the estimated total number of hours that will be required by this team of consultants to solve this problem. All contracts are either fixed-price or time and materials. FoxCo assumes much more risk with a fixed price contract if the statement of work is not clearly defined or the estimate of the number of hours is not accurate. Because of this, an additional round of quality assurance checking is performed on the proposal for a fixed price contract. This quality assurance check is performed by a separate quality assurance (QA) team. Time and materials type contracts do not receive this additional round of quality assurance checking. However, regardless of if the contract is fixed-price or time and materials, the QA team must approve every contract proposal. Once the proposal has been developed and signed off on by the QA team, Paul makes a final call on the customer and presents the proposal. If the proposal is accepted by the customer, a contract is written based on the terms in the proposal and the project begins
