duction to Operations Management Practice Quiz - Lesson 2 Problem 2: Customer complaints Each question in this problem (Q5-Q8) consists of a customer complaint. From the options below, indicate which dimension of customer utility each complaint relates to. a. Ease of use b. Timing c. Fit d. Convenience e. Durability f. Location g. Affordability h. Performance i. Reliability j. Aesthetics Question 5 "I had to spend 27 minutes on hold before talking to an agent". Question 6 "This car is not fuel efficient at all." Question 7 "When I needed a restroom in the amusement park, I had to walk almost a mile." Question 8 "I had this suit tailored for me, but now I realize that the shoulders are too wide