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During a customer service interaction, Maria notices that the elderly customer is using a wheelchair. In an effort to be accommodating to the customer's impairment(s),
During a customer service interaction, Maria notices that the elderly customer is using a wheelchair. In an effort to be accommodating to the customer's impairment(s), Maria speaks loudly and slowly. This adjustment in Maria's behavior can best be described as: During a customer service interaction, Maria notices that the elderly customer is using a wheelchair. In an effort to be accommodating to the customer's impairment(s), Maria speaks loudly and slowly. This adjustment in Maria's behavior can best be described as: Maintenance Overaccommodation Divergence Hyperconvergence
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Fundamentals Of Risk Management
Authors: Clive Thompson, Paul Hopkin
6th Edition
1398602868, 978-1398602861
