During a problem-solving session, participants make a number of statements in the "identify the problem" phase of the process. Some of the statements reflect the actual problem. Others are merely symptoms of the problem. Select the statement(s) that represent the actual problem. Check all that apply. a. "We are understaffed right now because three of our most senior employees quit in the past week. Three more are threatening to quit this week." b. "Three customers complained this week that the packages they received from our new carrier were damaged in transit. This is the highest number of complaints we have ever had in a week." c. "We got behind on deliveries this week. Our vehicles sometimes won't start." d. "We had our first injury of the year. There was an accident on our shop floor because a leak from a truck's oil pan left an oil slick on the floor