during Faculty members at University of Colorado-Colorado Springs participated in strategic planning sessions to decide whether to emphasize undergraduate research programs as an area of special focus at the university. Part of this process included which the HR staff and faculty members identified potential opportunities (for instance, possible collaborations with local businesses that would result in mutual benefits to students and the businesses) and threats (dependency on tax funding for support). a. environmental scanning b. benchmarking c. developing HR staffing plans O d. forecasting