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During his annual employment review, Tyler's manager compliments Tyler on his ability to understand and share the feelings of others, with both coworkers and customers
During his annual employment review, Tyler's manager compliments Tyler on his ability to understand and share the feelings of others, with both coworkers and customers alike, and his ability to use this skill in conflict resolution. What specific skill or characteristic is Tyler's manager referring to? Select one: a. Impatience b. Assertiveness c. Humor d. Empathy
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Project management the managerial process
Authors: Eric W Larson, Clifford F. Gray
5th edition
73403342, 978-0073403342
