During my time as an Audio Tech Support staff for a university one of the operational problems we faced was frequent bad feedback from our clients due to issues with event spaces booked. Audio support often involves working with complex equipment such as microphones, speakers, amplifiers, mixers, etc. Equipment failure, whether due to technical issues, wear and tear, or accidents, can disrupt events or performances. It's understandable that these are valid concerns there but what management couldn't figure out was why was it happening so often. For each shift, there was one person on the tech team covering the scheduled events and they were responsible for making sure everything worked. So to figure out what was the issue the supervisors had to look within the team to assess the tech errors