During the moming rush at the Pancake Caf, Becky gets into a heated argument with her shift supervisor and responds with a derogatory gesture as she leaves the kitchen that some customers witness. Rather than immediately terminating Becky, the general manager calls her in for a discussion. The general manager treats Becky with dignity and respect, listening to what she has to say about the incident. This scenario demonstrates the use of Obenchmarking O interactional justice outcome fairness O procedural justice due process