During the role play, your assessor will see that you demonstrate the following: Introduce First Access and its services: Explain First Access's aim to expand its collaborative network and the benefits that this approach offers clients and partner organisations. Ask the two attendees to provide an overview of their role within their organisation. You should paraphrase the information and ask follow-up questions to confirm your understanding of their roles. Provide an overview of Lin's highest priority need and how you feel the organisation in question can meet that need. Outline your proposal for collaboration between First Access and the service provider. This must include: the type of collaborative arrangement; the level of collaboration; and the formal and informal communication methods to be used. You will need to negotiate these points with the attendees: Discuss First Access's confidentiality policy and agree on requirements that will protect Lin, First Access, and the service provider.

Discuss how information is to be shared between services to avoid service duplication and ensure information is current.