During this course (BBA 495), you read about 6 quality perspectives, 9 definitions of quality, and 5 focus areas.

Explain each of the three groups--- how are they similar, how are they different, how do they interact?

Assume you manage a furniture warehouse and distribution center. Explain which perspectives, definitions, and focus areas would be most relevant for your situation.

Assume you manage a production line that manufactures automobile steering wheels. Explain which perspectives, definitions, and focus areas would be most relevant for your situation.