Answered step by step
Verified Expert Solution
Question
1 Approved Answer
During this service period you will need to: Identify four different customers, two internal and two externals (this could be dependent on special needs, customs,
During this service period you will need to:
- Identify four different customers, two internal and two externals (this could be dependent on special needs, customs, service situation, preferences etc.)
- Document who they were (customer profile).
- Outline how you provided a quality service experience to each customer, byshowcasing professional and personalised customer service to these guests i.e., extras and add-ons
- Document3 different customer complaints in the ETR andhow you proactively responded to each difficult service situation include the procedure that you followed.
- How did you resolve these complaints (including internal feedback, review and improvements suggested)
- What communication techniques or strategies or equipment did you use?
- Nominate 3 types of customer loyalty programs
- Explain each of the loyalty programs selected purpose and how they would work in a hospitality business.
- Summarise if the programs are viable for use in the Epicure. Why or why not is the program viable?
- From your experience in the Epicure
- Describe what would be essential features for an Epicure database.
- What promotional services could management utilise this Epicure database for?
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started