During training for your new position, you have been advised of the requirement to interview taxpayers in person. Interviewing taxpayers in person allows for you to observe and receive honest answers, however, you have determined that it is easier and quicker to get answers to questions from taxpayers before the in-person interview. In fact, you determined that allowing taxpayers to answer questions prior to the interview could shorten the in-person interview time in half. There has been an increase in call volume this past week from taxpayers seeking more information prior to their in-person interview. You have written down many questions that taxpayers could answer prior to the in-person interview.

Given this situation, what would youMOSTlikely do? What would youLEASTlikely do?

1.) Follow the training and only interview taxpayers in person, since there is probably a reason for the requirement.

2.) Excuse taxpayers from the in-person interview if they provide the written answers to you.

3.) Bring up the idea of the pre-interview questionnaire during your next team meeting with your coworkers to gauge support for the process.

4.) Create & send a pre-interview questionnaire to include in the taxpayer's letter to review prior to the in-person interview.