E Homework: Homework 1 Question 3, 2.2.20 HW Score: 98.53%, 16.75 of 17 points Part S of 1 2 Points: 0.75 of 1 Save Call centers today play an important role in managing day-to day business communications with customers. Call centers must be monitored with a comprehensive set of metrics so that businesses can better understand the overall performance of those centers. One key metric for measuring overall call center performance is service level, the percentage of calls answered by a human agent within a specified number of seconds. The table below contains the following data for time, in seconds, to answer 50 incoming calls to a financial services call center. Click the icon to view the data. a. Construct a frequency distribution and a percentage distribution. b. Construct a cumulative percentage distribution. c. What can you conclude about call center performance if the service level target is set as "80% of calls answered within 20 seconds"? 5 9 14% 10 14 34% 15 19 30% 20 24 16 4 25 29 4 36 30 34 2 % (Type integers or decimals. Do not round.) b. Construct a cumulative percentage distribution. Time Percentage Less (seconds) thar 5 10 % 15 20 25 30 35 (Type integers or decimals. Do not round.) Help me solve this View an example Get more help - Clear all Check answerQuestion 3, 2.2.20 HW Score: 98.53%, 16.75 of 17 points Save E Homework: Homework 1 Part 3 of 4 Points: 0.75 of 1 Call centers today play an important role in managing day-to-day business communications with customers. Call centers must be monitored with a comprehensive set of metrics so that businesses can better understand the overall performance of those centers, One key metric for measuring overall call center performance is service level, the percentage of calls answered by a human agent within a specified number of seconds, The table below contains the following data for time, in seconds, to answer 50 incoming calls to a financial services call center. Click the icon to view the data. a. Construct a frequency distribution and a percentage distribution. b. Construct a cumulative percentage distribution. - X c. What can you conclude about call center performance if the service Data table 14 13 16 16 5 S 9 14 % 15 14 18 14 34 % 16 22 6 18 11 15 18 30 % 14 12 5 20 16 20 24 16 % 16 15 13 26 10 25 29 4% 15 10 14 22 12 12 15 25 30 34 2% 12 15 (Type integers or decimals. Do not round.) 23 21 20 13 24 30 b. Construct a cumulative percentage distribution. 15 21 17 11 Time Percentage Less (seconds) thar 5 10 Print Done 15 20 1% 25 30 35 (Type integers or decimals. Do not round.) Clear all Check answer Help me solve this View an example Get more help