Each day, a FedEx competitor processes approximately 60,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5- day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance. Description Complaints reopened Damaged packages Weight Number of Errors 3 110 10 20 International 1 100 Invoice adjustments 1 283 Late pickup stops 3 202 Lost packages 10 5 Missed proof of delivery 1 25 Right date late 1 746 Traces 3 115 Wrong day late 5 20 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): % (Ct A retail store sells a popular cosmetic called Devine and the store manager was given $100,000 by the corporate office to improve store performance any way she thinks best. The "base case" information is a price of $30 per bottle, a contribution margin of 0.40, a customer defection rate of 17 percent, and a repurchase frequency of four times a year. If these improvement funds could be used to (a) increase the contribution margin to 0.48 or (b) reduce the customer defection rate to 13 percent or (c) increase the repurchase frequency to six times per year. Assume all other variables remain at the base case level for each of the three improvement options. Use the Excel template VLC to calculate the VLC for each option and summarize your answers using the table below. Round your answers to the nearest cent. Contribution Repurchase Price Margin Defection Frequency Rate VLC in $ $30 0.40 4 17% $ (a) $30 0.48 4 17% $ (b) $30 0.40 4 13% $ (c) $30 0.40 9 17% $ What is the best way to use $100,000 in improvement funds