Each drop-down box has one of four options, financial perspective, customer perspective, internal business perspective, or learning and growth perspective.

Classify each key performance indicator according to the balanced Scorecard perspective it addresses. Choose from the following: financial perspective, customer perspective, internal business perspective, or learning and growth perspective. Key performance indicator: Balanced Scorecard perspective: 9. Number of repeat customers 10. Employee turnover 11. Revenue growth 12. Number of on-time deliveries 13. Number of defects found during the manufacturing process