Each of the following statements are TRUE about the reservations process EXCEPT:

Group of answer choices

Hotel guestrooms are sold on a first$-$come$-$first$-$served basis.

The reservations process may typically be completed with a reservation sales agent or electronically through a website or mobile app.

The first step in the process, after the guest contacts the hotel, is to assess the potential guest's needs.

The reservation process is a sales process.