Each one is tasked to interview a person/s in the Food and Beverage Industry.

Guide questions are as follows:

(1) Background of the person, and position assigned.

(2) Describe the organization and its relationship to the Tourism and Hospitality Industry.

(3) Identify and describe his/her duties and responsibilities in customer service.

(4) Site some difficult situations and how was is solved.

(5) In terms of Customer Service, how does one deal with a difficult client/customer or guest?

(6) Advices to share for a future practitioner in the field of F&B Service.