Each organisation will have specific quality improvement and quality assurance arrangements.

You have been tasked by your quality manager to explain and analyse the quality assurance arrangements in your own organisation. This will be published to staff, internal and external stakeholders and will be used as part of you external quality review process with your awarding body. (5.1)

In your document add a section on self-evaluation and how it supports the quality assurance cycle.  

As a case study to test the quality assurance process; evaluate a learning program that you are familiar with, using the quality assurance process in your organization. Make some suggestion for areas of improvements based on your evaluation.