eams.microsoft.com/_culture=en-au&country=AU&l=deeplink&lmsrc=homePageWeb&cmpid=WebSignin#/apps/66aee Q Search TANSWER BOOKLET.docx Accessibility Mode Immersive Reader o 2 Meet with the new staff member During the meeting you will be expected to Explain the roles and responsibilities of Customer Service Officers as documented in the position description Outline the reporting arrangements, ensuring that you will be the first person report to Explain the complaints policy and procedure including: O Purpose of the policy o Definition of complaints o Forms to be used for complaints (show the forms to the staff member) Responding to complaints o Keeping customers informed When complaints should be escalated You will be required to keep to the required timeline of 15 minutes, and you will be assessed on your time management in this regard. During the meeting, you are required to demonstrate effective interpersonal and communication skills including Speaking clearly and concisely Using effective non-verbal communication skills to encourage audience interest Responding to questions Asking questions to seek feedback Use of active listening techniques to confirm and clarify understanding. You will also need to demonstrate the communication strategies you researched relevant to the culture Your assessor, in the role of the Customer Service Officer will ask you questions that you will need to respond to Following the meeting, your assessor will provide you with some feedback on how clearly you explained the information and your communication skills and talk to you about possible actions you could take to address the feedback 1009 arch O 00 F6 F7 F8 F9 F10 F11 F12 & 6 7 8 + Assignments | Microsoft Teams X Watch 'SITXHRM001: Coach Watch 'SITXHRM001: Coach A New tab teams.microsoft.com/_?culture=en-au&country=AU&Im-deeplink&Imsrc=homePageWeb&cmpid=WebSignin#/apps/66aee. Q Search NT ANSWER BOOKLET.docx Accessibility Mode 119 Immersive Reader c will need to respond to Following the meeting, your assessor will provide you with some feedback on how clearly you explained the information and your communication skills and talk to you about possible actions you could take to address the feedback Send an email to your assessor The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style, Reflect on the feedback provided to at the end of the meeting and consider how you intend to action the feedback. Include these in the email The actions you indicate could be, for example practice, or reading more about the area where your assessor indicated you could improve ANS: Email Draft-2: Page 2 of 5 BSBWOR203 Work effectively with others Full Name Student ID SIT40516 - Certificate IV in Commercial Cookery Assessment Task 2: Customer service training project Complete the following activities: arch eams.microsoft.com/_culture=en-au&country=AU&l=deeplink&lmsrc=homePageWeb&cmpid=WebSignin#/apps/66aee Q Search TANSWER BOOKLET.docx Accessibility Mode Immersive Reader o 2 Meet with the new staff member During the meeting you will be expected to Explain the roles and responsibilities of Customer Service Officers as documented in the position description Outline the reporting arrangements, ensuring that you will be the first person report to Explain the complaints policy and procedure including: O Purpose of the policy o Definition of complaints o Forms to be used for complaints (show the forms to the staff member) Responding to complaints o Keeping customers informed When complaints should be escalated You will be required to keep to the required timeline of 15 minutes, and you will be assessed on your time management in this regard. During the meeting, you are required to demonstrate effective interpersonal and communication skills including Speaking clearly and concisely Using effective non-verbal communication skills to encourage audience interest Responding to questions Asking questions to seek feedback Use of active listening techniques to confirm and clarify understanding. You will also need to demonstrate the communication strategies you researched relevant to the culture Your assessor, in the role of the Customer Service Officer will ask you questions that you will need to respond to Following the meeting, your assessor will provide you with some feedback on how clearly you explained the information and your communication skills and talk to you about possible actions you could take to address the feedback 1009 arch O 00 F6 F7 F8 F9 F10 F11 F12 & 6 7 8 + Assignments | Microsoft Teams X Watch 'SITXHRM001: Coach Watch 'SITXHRM001: Coach A New tab teams.microsoft.com/_?culture=en-au&country=AU&Im-deeplink&Imsrc=homePageWeb&cmpid=WebSignin#/apps/66aee. Q Search NT ANSWER BOOKLET.docx Accessibility Mode 119 Immersive Reader c will need to respond to Following the meeting, your assessor will provide you with some feedback on how clearly you explained the information and your communication skills and talk to you about possible actions you could take to address the feedback Send an email to your assessor The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style, Reflect on the feedback provided to at the end of the meeting and consider how you intend to action the feedback. Include these in the email The actions you indicate could be, for example practice, or reading more about the area where your assessor indicated you could improve ANS: Email Draft-2: Page 2 of 5 BSBWOR203 Work effectively with others Full Name Student ID SIT40516 - Certificate IV in Commercial Cookery Assessment Task 2: Customer service training project Complete the following activities: arch