Earlier this morning, you are approached by Mr Hard Core Poxy, the IT Director, who has a reputation for providing world class IT consultancy services to foreign and local clients has been tasked by the registrar of Ghana Communication Technology University to develop a new learning management system for the University. The project is sponsored by GETFUND and concerns the installation of a new integrated, web-enabled learning management system, for delivery online teaching and learning using both synchronous and asynchronous means, and assessment systems. This system will replace existing methods of teaching and learning which consist of face to face; the manual use of an excel spread sheet for students examination scores, paper-based examinations and numerous actions and cross-checking by the finance department staff of lecturers class attendance. The design, development and implementation of the learning management system will take 3 months, and will start next month. It will enhance students experience and engagement at GCTU to such an extent that responses to students complaints will be resolved instantly, formative and summative assessments of students will be processed 90% faster. Last month, before your arrival, Mr Hard Core Poxy held a brainstorming session with key stakeholders with the objective of completing a risk register of developing GCTU LMS. It did not give him exactly the result he was seeking, as this month, when he looks at his list of risks identified, he recognises that not all risks mentioned by the group sound like true risks. Some, he believes are actually not risks at all, but are uncertainties related to the proposed LMS. You understand Mr Hard Core Poxys concern and you sit down with Mr Hard Core Poxy to help him work through the risk register. You believe as a risk management consultant, you and Mr Hard Core Poxy need to review the definition of a risk and an uncertainty.

Upon successful development the GCTU LMS, the system will be staffed by IT Support Staff department (ITSS). In addition, a Senior member, training staff and administrative personnel will be employed. Like other like other ITSS departments, there is a high turnover of ITSS staff (over 100% per annum) and this requires an almost continuous process of staff training and detailed supervision and monitoring.

Required

a) Explain to Mr Hard Core Poxy what risks are, and how they can affect his GCTU LMSs outcome. Give him two examples of well-expressed risks you would expect to see on his risk register, which can affect his GCTU LMS. [ 4 marks]

b) Explain to Mr Hard Core Poxy what an Uncertainty is and how they can affect GCTU LMSs outcome. Give him two examples of well-expressed possible uncertainty with GCTU LMS. [4 marks]

c) Later that afternoon, Mr Hard Core Poxy returns to your office and says that the session last month may have missed some key issues regarding risk management process. He believes that there may be some risks associated with risk management process. Achieving this action on time require constructing a risk management process this project. You are required to design a risk management process for GCTU LMS.[ 8marks]

d) Apply appropriate methods to identify the major risks facing GCTU LMS at both development and implementation levels and developed a risk register for this project, with at least ten risks. [9 marks]