East Alabama Medical Center uses nonfinancial performance measures to track the following objectives: . Maintain and improve the quality of clinical services. . Improve patient service. . Enhance employee recruitment and retention. (a) Link each of these objectives to one of the four balanced scorecard perspectives. Objective Perspective Maintain and improve the quality of clinical services TInternal business processes Improve patient service Enhance employee recruitment and retention (b) Identify where on a balanced scorecard you would most likely find the following metrics: Customer Internal business processes V Metric Perspective Patient satisfaction score Customer . Number of medication errors Internal business processes . Nursing turnover rate Learning & growth . Readmission rate Customer . Number of new hires Learning & growth [ Learning & growth . Emergency room wait time before treatment Learning & growth . Nurse-to-patient ratio Likelihood of patient recommending the hospital . Number of patient complaints . Employee satisfaction with incentive systems Customer Customer Learning & growth LINK TO VI LINK TO TEXT LINK TO TEXT East Alabama Medical Center uses nonfinancial performance measures to track the following objectives: . Maintain and improve the quality of clinical services. . Improve patient service. . Enhance employee recruitment and retention. (a) Link each of these objectives to one of the four balanced scorecard perspectives. Objective Perspective Maintain and improve the quality of clinical services TInternal business processes Improve patient service Enhance employee recruitment and retention (b) Identify where on a balanced scorecard you would most likely find the following metrics: Customer Internal business processes V Metric Perspective Patient satisfaction score Customer . Number of medication errors Internal business processes . Nursing turnover rate Learning & growth . Readmission rate Customer . Number of new hires Learning & growth [ Learning & growth . Emergency room wait time before treatment Learning & growth . Nurse-to-patient ratio Likelihood of patient recommending the hospital . Number of patient complaints . Employee satisfaction with incentive systems Customer Customer Learning & growth LINK TO VI LINK TO TEXT LINK TO TEXT