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Measure maps

TMD Goal Inc. produces and sells hockey equipment, often custom made for online orders. The company has the following performance metrics on its balanced scorecard: days from ordered to delivered, num retention rate, and market share, A measure map illustrates that the days from ordered to delivered and the number of shipping errors are both expected to directly affect the custorner retention rate, which a internal analysis finds that:

Every shipping error over $2$ shipping errors per month reduces the customer retention rate by $1\mathrm{.}5\%,$

On average, each day above $2$ days from ordered to delivered yields a reduction in the customer retention rate of $1\%.$

Each day before two days from order to delivery vields an increase in the customer retention rate of $1\%,$ on average.

TMD Goal Inc's current customer retention rate is $65\%.$

The company estimates that for every $1\%$ increase or decrease in the customer retention rate, market share changes $0\mathrm{.}5$ in the same direction.

TMD Goal Inc.$\text{'}$s current market share is $21\mathrm{.}4\%.$

Ignoring any other factors, if the company has $4$ shipping errors this month and an average of $2\mathrm{.}5$ days from ordered to delivered, determine.

a$.$ The new customer retention rate. Round your answer to one decimal place.

$x\%$

b$.$ The new market share that TMD Goal Inc. expects to have. Round your answer to two decimal places.

$\%$

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The measure map also shows which metrics are leading indicators and which measures are lagging indicators of performance. Doing so$,$ a strategy map shows how each strategic objective contributes to the of the company.