Effective Telephone Communication Project Description: Although speaking on the telephone is one of the most common and natural activities we do on a regular basis, there is often a huge difference with how we communicate on the telephone outside of work and when we are at work. Developing professional telephone communication skills is therefore an important skill to learn in any profession, but even more so in an office, administrative environment. Role-playing is one good way to develop effective telephone skills. Work with a partner in class to complete this project. Rotate the roles in each situation between being the caller and the person receiving the call. Choose two of the following telephone situations and prepare a written script for each (minimum 1 page per situation), writing dialog that each person should say in each professional situation from the start to the end of the call. If possible, make a voice recording from your scripts of both situations and share with the class. . A call in which a message is left by the caller and written down by the person answering the call. Include detailed information that must be recorded and verified. . A telephone conversation in which the caller is reminding a customer about an unpaid balance of $550 that is two months overdue. . An international call to be placed to a client in London. Set up a conference call for a specific date and time. . A situation in which a caller asks for your supervisor, who has asked not to be disturbed. The caller is refusing to give you a name or the purpose of the call but insists it's urgent. A customer calls, furious about a used car that was purchased six months ago. The customer claims to be a longtime buyer of cars from the dealership. Supposedly, there are a few problems with the car which have not been repaired satisfactorily by the Service Department. Legal