Elements of the balanced Scorecard Learning and Growth Internal Processes Customer Financial Acquire up-to-date technology Improve delivery times Satisfy the customer Increase profits Reduce employee turnover Award more paid time all Reduce production mal- functions Perform weekly machine maintenance Average age of production machinery 5.5 Average employee tonung Hours from ordered to delivered Number of production mal functions Porcentage of customers who shop again 55% Online customer survey rating Market Share Gross profit 3.5 yrs 42 hrs 5 per wk. 9.5 25% $210 million 1. Using the given balanced Scorecard, identify the strategic objectives of the company a. Acquire up-to-date technology 1. Using the given balanced Scorecard, identify the strategic objectives of the company. a. Acquire up-to-date technology b. Number of production malfunctions c. Online customer survey rating d. Average employee tenure Using the given balanced scorecard, Identify the performance metrics of the company, a. Number of production malfunctions b. Online customer survey rating C. Average employee tenure d. All the above 2. Using the given balanced Scorecard, Identify the statement that explains the strategic map. 3. Acoing up-to-date technology reduces employee turnover and production malfunction. This in turn increases the level of satisfaction of the customer and profitability, b. Improved delivery time reduces the employee tumover and increases the profit. b. Online customer survey rating C. Average employee tenure d. All the above 2. Using the given balanced Scorecard, identify the statement that explains the strategic map. a. Acquiring up-to-date technology reduces employee turnover and production malfunction. This in turn increases the level of satisfaction customer and profitability. b. Improved delivery time reduces the employee turnover and increases the profit. C. Reduction in production malfunction leads to acquiring up-to-date technology and increases the profit of business. d. None of the above. 3. Using the given balanced Scorecard, identify the statement that explains the measure map. a. Reducing the average age of production machinery and increasing the average employee tenure can reduce the number of production malfunctions. b. Increased average employee tenure decreases the hours from ordered to delivered. C. Reduction in hours from ordered to delivered increases the or(se customer survey rating and the market share. d. All the above