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Elif has started getting negative responses to the press release she sent yesterday. She is wondering if there was a miscommunication of some sort. Elif

Elif has started getting negative responses to the press release she sent yesterday. She is wondering if there was a miscommunication of some sort. Elif is not in which step of the KEYS strategy?
Step back and reflect.
Evaluate the professional context.
Know yourself.
Your communication interaction.
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