Elizabeth, a teller in one of the leading banks in Ghana extents courtesies to customers who come to the banking hall decently dressed and detests those shabbily dressed. On one occasion, she told a customer who was in a pair of shorts and slippers to look around the banking hall and see the way other customers dressed and that she would be compelled to refuse him services in future if he continued to dress that way. That customer happened to be a major shareholder of the bank and a major customer of the bank.

Questions

a. Identify and explain any three (3) training needs for the teller

b. Give any three (3) professional advice that serves as training for the teller.

c. Discuss three (3) natural consequence that could arise if the teller continues to do things the way it is done