1. EMAIL #2

   Reply to Ms. Hagler with the bad news and an alternative solution via email.

   You are the shipping manager for a toy compnay that does most of its sales through catalogue and online ordering. However, you also sell products to select local retailers across the country, including Toys R Us. Martha Hagler of Winnipeg, Manitoba, ordered a train set for her grandson's fifth birthday. The large set came in a unique tin conrainer, which was damaged during shipping. Martha emailed your compnay to complain about the damage and request that a replacement be shipped to her overnight. Her grandson's birthday is in three days, and she wants another train set before the party. However, because the tin containers are made by another manufacturer and you are currenty out of stock, you cannot replace her order before the party.