Embarrassment and frustration are a normal human reaction when a person feels they are unable to achieve something that they want, or believe that they should be able to do. Listening to the patient while you explore the needs that are unmet is very important. Sometimes when have lack of sleep because of the incontinence can likely exhaust the patient and cause anger and frustration. Listening to the patient and understanding their feelings is very important. Encouraging the patient and family to be patience and to utilize resources that are available can help them though the recovery process. What are some key education points you would share with patient and family in these situations