Emotional hijacking. Based on this situation, do the following:
(1) Briefly explain what happened. Who was involved and what were they doing? 
(2) Explain the cause and nature of the emotional hijacking. For example, explain what the emotions were and what caused them.
(3) Explain the impacts of the emotional hijacking. How did it affect an interaction? How did it affect performance?
(4) Describe steps that could have been take to avoid or lessen the emotional hijacking.
(5) Write a set of self-awareness and self-management thoughts considered effective and ineffective in this situation.