Empathizing: Create at least1 one person who could be part of the target market of your organization.The target market for Uber grocery delivery. Could please describe grandmother who is living on the fifth floor and can walk by stairs ( really hard for her ). And she cooks by herself, she needs to the grocery. But she doesn't want to get tired. So she decides to order it. Please could describe more for this situation and write in a professional manner

STEP 7 EMPATHIZE. LEARN ABOUT THE AUDIENCE for which you are designing. Understand their VALUES and usage context. Determine the articulated and unarticulated MOTIVATIONS behind their decisions. STEP 2 DEFINE. Develop PERSONAS based on demographics, goals and objectives