Employee: "Good afternoon, Manager. I wanted to discuss an incident that occurred earlier today involving a guest with a visual impairment. I believe it's important to address this matter promptly and ensure that we provide a more inclusive and supportive environment for all our guests." Manager: "Thank you for bringing this to my attention. I appreciate your proactive approach. Please provide me with more details about the incident." Employee: "Certainly. The guest approached the front desk and informed us about their visual impairment, requesting assistance. However, the staff on duty seemed unsure of how to assist and didn't offer any guidance or alternative solutions. The guest felt neglected and frustrated by the lack of support." Manager: "I'm deeply sorry to hear about this experience. It's crucial that we provide appropriate assistance and make all our guests feel valued and supported. I appreciate your diligence in investigating the matter. Have you spoken directly with the guest to gather more information?" Employee: "Yes, I had a conversation with the guest to understand their perspective. They expressed their frustration and disappointment with the lack of assistance. They mentioned feeling excluded and ignored, which is not the kind of experience we strive to provide." Manager: "Thank you for taking the time to speak with the guest and gather their feedback. It's important that we listen to their concerns and address them appropriately. Based on your investigatio