Employees are expected to abide by "Our One Rule," which is "Use good judgment in all situations.

Sales associates write to thank customers for a purchase.

Employees and customers alike are aware that reports exist that Nordstrom once returned money to a customer wanting to return tires$-$something Nordstrom doesn't sell.

After a customer left her luggage and flight itinerary in the Nordstrom parking lot, an employee drove it to the airport for her.

Nordstrom encourages employee empowerment and career growth.

The card served as employees' handbook, which had "Our One Rule" printed on it$.$