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Employees at House of Pancakes pretend that they like their boss even though most of the time they do not. These employees are engaging in
Employees at House of Pancakes pretend that they like their boss even though most of the time they do not. These employees are engaging in which form of emotional labor?
Multiple Choice
surface acting
customization
personalization
deep acting
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Project Management in Practice
Authors: Samuel J. Mantel Jr., Jack R. Meredith, Sco
4th edition
470533013, 978-0470533017
