1. Engage in a roleplay with two peers. You will play the role of the person who must establish the nature and details of a conflict. Your peers will play the roles of a complainant and the person who has a complaint about them.

To do this, you must:

• Read Case Study A
• Meet with the parties involved to establish the nature and details of the conflict
• Use the interest-based relational approach or another known approach during the interviews
• Make notes on the conflict
• Get the two parties to agree on the nature and cause of the conflict.

2. After the roleplay, you must report on the impact of the type of conflict highlighted in Case Study A. You may conduct relevant online research using the internet.

Your report must include:

• How common this type of conflict is in your industry of interest
• How this type of conflict affects the complainant
• How this type of conflict affects other team members
• Potential legal consequences of this type of conflict
• An overall statement about the impact of this type of conflict.

Case Study A

A colleague has made a serious complaint, and you have been tasked with meeting with the complainant and the second party who had the complaint made about them.

The complainant has been offended on a few occasions by the second party's comments. These comments can be either:

• Gender-based
• Religion or culture based
• Age-based.

The complainant has explained to the second party that they do not like the comments, but they have continued. The second party believes that the comments were banter and that no offence was intended. Other colleagues are aware of the conflict and have been drawn in.

Some colleagues believe that the comments were inappropriate and upsetting. Other colleagues claim this is common behaviour for the second party; they are the team joker and no offence was intended.