Enhance the development of teams and team members

Associated assessment criteria

The acquisition and enhancement of skills is facilitated through people development processes.

Direction is given to first line managers on their possible career progression within the entity through coaching and other personal interaction.

The diversity in the team is recognised and harnessed in order to add value to team effectiveness.

Critical Cross-Field Outcomes

Collect, organise and critically evaluate information in order to manage performance in the unit.

The learner will be required to demonstrate an understanding of the world as a set of related systems by managing others in multiple teams within a unit.

Be culturally and aesthetically sensitive across a range of social contexts in managing and interacting with diverse people in the workplace.

Work sample

As a first line manager or trainee first line manager, you will have certain responsibilities. These will include:

Developing, implementing and evaluating an operational plan and a project plan.

Formulating recommendations for a change process.

Applying a systems approach to decision making.

Monitoring and evaluating team members against performance standards.

Creating and managing an environment that promotes innovation.

Building teams to achieve goals and objectives.

Developing and building on the skills and knowledge of your employees by following a people development process.

Recognising and harnessing the diversity of the team to by selecting the right person for the right job.

Assisting first line managers and employees with their career paths in the organisation and industry.

The following tasks will assist you in achieving this:

1. Interpreting the goals and objectives for your team or section.

2. Discussing these with your staff.

3. Converting these goals into the objectives that your team has to achieve.

4. Developing action plans from these objectives to make sure that you make the best use of the

5. talent, knowledge and skills of the employees who report to you.

6. Involving your team when developing the action plans.

7. Making a list of the resources you will need to complete the activities.

8. Assigning responsibilities to employees with completion dates or times.

9. Developing task lists together with your teams.

10. Following up with your team or section about progress made in order to make sure that the objectives of the team are met.

11. Assisting employees to solve problems that are preventing them from completing tasks on time.

12. Arranging for the required resources to be available on time to complete activities.

13. Discussing problems with management where their assistance is required.

14. Reporting to management about progress.

15. Discussing performance with employees and assisting them to do their work according to the processes and procedures of the organisation.

16. Discussing and advising about possible career paths and the skills and knowledge needed to

17. follow that career path with employees and other first line managers.

18. Coaching employees who are learning a new job or battling to do the work correctly.