Enhancing Likeability via Email The checklist below describes five techniques you can use to enhance your likeability with customers yoL :ommunicate with via emaii. Use the ch eckiist to evaluate your own emails and identify any opportunitie: for improvement. El D Use an appropriate greeting. A short greeting, such as "Dear Mr. Smith" or r"[ZIIear Ms. Perez," ca start your emaii off with a friendly tone. Get straight to the point. Make sure the purpose of your email is included in the first paragraph. Customers often skim and scan messages, and it can be annoying when it's hard to find the main idea. Beware of templates. Many companies use pre-written email templates to allow customer service representatives to respond to more messages per hour. These templates can make you more productive, but it's important to make sure that your message matches the template in tone, style and content. Use correct punctuation, grammar, and spelling. Avoid writing emails as though you were sendin a text messages. A professionally-written email will create a more positive message to your customer. Be helpful! Try to anticipate any questions customers might ask when they read your message, and include the answers to those questions in your email too. Helpful emaiis are not only pleasing to customers, but also they often cut down on the amount of messages sent back and forth to resolve a problem. What other techniques can you use to be enhance your likeahiiity via email