ePortfolio Outline The following is a suggested ePortfolio Outline. Cover Page Name Address E-mail address Telephone number (optional) Statement of originality Purpose Statement Describe the intended structure for the electronic portfolio Address at least 2 reasons for the development of the portfolio Include a reference to the intended audience Document your current skills/characteristics and those you hope to acquire through your academic program Intended Audience Audience expectations Plan to meet audience expectations Method of Organization Content organization (by course, skill, type of assignment, etc.) Rationale for organization method Relevance to portfolio purpose Work Samples List of work samples Reflective evaluation Overview of work sample Description and purpose of work sample Rationale for including work sample Reflective statement about work sample Kyeda B. Webb SUMMARY OF EXPERIENCE - Achieve customer service and quality goals - Able to lead, motivate, train teams and work well independently - Able to multitask different projects efficiently - Familiar with Microsoft Word, Office, Excel, Power Point and Spread sheets - Valid Commercial Driver's License with valid Air break and Passenger endorsements - Able to drive defensively - Minimum five (7 years of commercial driving experience) - Able to lift 75 lbs or more - Very articulate qualifications strong interpersonal skills - Familiar with inbound call center, handled and resolving customer disputes EDUCATION Massage Therapist Certification, Academy of Massage and Bodywork, 2012 Graphic Arts and Design, Edinboro University, 2001-2002 Walden University, Minneapolis, MN, 2014-Present EXPERIENCE Packer 11/15-1/16 Integrity Staffing Solutions (Amazon), Middle-town, DE +Bus Operator 06/14-10/15 Triangle Transit, Morrisville, NC Operated multi passenger bus on multiple routes within the city of Durham and the surrounding areas. Customer Service Representative 02/14-6/14 Xerox/Amerihealth NJ, Cary Provide members with excellent customer service in order to reassure individuals the arrival dates of materials and keep members informed on changes according to their personal policies. Many of these members require special assistance with establishing personal access to the member portal and allowing them to be able to view their personal benefits online. Customer Service/Office Manager 04/11-03/14 Premier Tax and Accounting Group, Incorporated, Raleigh, NC Human resource duties such as originating and reviewing postings for employment positions utilizing employment websites to search for potential candidates using on line data bases. Interviewing potential seasonal tax preparers and the training of the software associated. Provide office management and general office duties such as typing, filing and faxing. Packer/Ambassador 11/12-12/13 Amazon.com, Middletown, DE Preparation and packaging of items that were ordered by customers. Trained and supervised new personnel on the procedures and processes of the department. Bus Operator 02/07-03/11 SEPTA, Philadelphia, PA Operated multi passenger bus on multiple routes within the city of Philadelphia and the surrounding areas