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Errors in a billing process often leadto customer dissatisfaction and ultimately hurt bottom-line profits. An articlein Quality Progress (L.Tatikonda, A Less Costly Billing Process, QualityProgress
Errors in a billing process often leadto customer dissatisfaction and ultimately hurt bottom-line profits. An articlein Quality Progress (L.Tatikonda, A Less Costly Billing Process, QualityProgress, January 2008, pp. 3038)discussed a company where 40% of the bills prepared contained errors. If 10bills are processed, what is the probability that
a.0 bills will containerrors?
b.exactly 1 bill willcontain an error?
c.2 or more billswill contain errors?
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