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Establishing a quality culture is a challenging undertaking for any organization. It is even more challenging to maintain a quality culture over time. The easiest

Establishing a quality culture is a challenging undertaking for any organization. It is even more challenging to maintain a quality culture over time. The easiest thing in the world is to become complacent and let the organization's culture begin to slip back into its old mould. What critical behaviours should an organisation have in order to foster in and maintain a quality culture?

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