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Estelle Melendez, factory manager at Wes Coast Manufacturing, told her shift supervisor, Bob, our target reject rate is 1.5 percent or less. Your shift usually

Estelle Melendez, factory manager at Wes Coast Manufacturing, told her shift supervisor, "Bob, our target reject rate is 1.5 percent or less. Your shift usually performs at a reject rate even lower than that. But recently your reject rate has crept up to 3 percent. That's unacceptable

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