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Eureka! is a telephone- and Internet-based concierge service that specializes in obtaining things that are hard to find (e.g., Super Bowl tickets, first-edition books from

Eureka! is a telephone- and Internet-based concierge service that specializes in obtaining things that are hard to find (e.g., Super Bowl tickets, first-edition books from the 1500s, Faberge eggs). It currently employs 60 staff mem- bers who collectively provide 24-hour coverage (over three shifts). They answer the phones and respond to requests entered on the Eureka! Web site. Much of their work is spent on the phone and on comput- ers searching on the Internet. The company has just leased a new office building and is about to wire it. What media would you suggest the company install in its office and why?

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