Evaluate how United Airlines handled each of these incidents. Do you think that United Airlines was within its power to respond the way its employees did? Why or why not?

8-15 How would you describe United Airlines' view of formalization? Do you think it's appropriate? Explain.

8-16 Using information from the chapter about the contingency factors that favor either the mechanistic or the organic model of organizational design, what do you think United Airlines' organizational structure should resemble? Be sure to think about this in terms of efficiency and effectiveness.

8-17 What do you think United Airlines should do in the future? What suggestions or enhancements might you have for its organizational structure?

8-18 How do employees' actions reflect an organization's stance as far as being responsible and ethical? How might United's managers encourage employees to be more responsible and ethical, even when rules must be followed?