Evaluate the job description in Annexure A in terms of its quality, referencing the components of an effective job profile. Job description: Data Repair $$ Tier $1$ Technical support engineer

General description:

Technical support engineer for the companys family of internet based products. Candidate will possess a broad technical knowledge of analog, digital and VoIP voice services; IP networking, and data service provision. Candidate will be highly experienced in providing excellent customer service and problem escalation$/$resolution

Primary job functions:

Provide Tier $1$ support to end users dealers and distributors. Provide troubleshooting and technical support via phone, web based tools and email. Advise customers regarding the products proper use and address specific user issues. During problem escalations act as liaison between customers and Tier $1$ support. Candidate will assist the customer base during installations

Required skills:

$$ Strong understanding of ethernet, TCP$/$IP routing, network packet analysis tools use and configuration

$$ Strong technical and analytical skills

$$ Solid experience in problem analysis and resolution of software problems

$$ Proven ability to function in self directed environment

$$ Must excel in fast paced, agile environment where critical thinking and strong problem solving skills are required for success

$$ Innovative thinker who is positive, proactive and readily embraces change

$$ Ability to handle clients profesionally during interfaces

$$ Sales support to help resellers and end users select optimal installation configurations in a complex network environment

$$ Strong written and verbal communication skills

Desired skills:

Experienced trouble shooting and correcting Jitter, latency and packet loss across public or enterprise network analysis tools

Experience:

$2+$ years of Telecom and networking experience in a technical support$/$help desk

Education: Network $+$ CCNA certification $($preferred$)$

Work status: Full time

Travel: Position requires $0\%$ travel

Reporting:

Reports to manager of customer service technical support